T-Mobile is reportedly recalling the Revvl 7 Pro from all retail stores.

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summary

  • T-Mobile's Revvl smartphones are affordable, but their latest model, the Revvl 7 Pro, is facing an unexpected recall.
  • The recall appears to be related to maintaining “high quality standards,” and all stock must be returned by August 14th.
  • Customers who have already purchased the Revvl 7 Pro are in the dark, so it's important to contact T-Mobile for more information.



T-Mobile's Revvl is the mobile communications service's own line of low- and mid-priced smartphones, which first hit the market in 2017. Designed to be budget-friendly, these devices don't skimp on must-have features, making them a worthy choice for consumers looking for a reliable device without spending a lot of money.

T-Mobile announced the Revvl 7 Pro in May of this year as part of its Revvl series, with the smartphone going on sale the following month. The $250 device offers a large 6.78-inch AMOLED display, a headphone jack, a massive 5,000mAh battery, and four rear cameras, making it a modest improvement over its predecessors, the Revvl 6 Pro and 6 Pro 5G.

REVVL-6-Pro-5G-Rear 2

Related

REVVL 6 Pro 5G Review: T-Mobile Sets the Bar High for Budget Phones

Despite some shortcomings, this is a great phone for $220.


While the device was off to a promising start, it now appears to be taking an unexpected turn. According to an internal T-Mobile memo obtained by TMO Report via Android Authority, the company plans to recall Revvl 7 Pro devices currently in stock in stores, as well as demo units. The company's memo doesn't state a specific reason for the recall, but suggests it has to do with maintaining “high quality standards.”

The memo asks that all inventory be returned and that sellers be refunded by Wednesday, August 14. However, it is notable that the memo makes no mention of customers who have already purchased the devices.


Buyers in the dark


The TMO Report suggests that the memo it obtained was separately verified as accurate by a T-Mobile employee, and while the memo seen in the image above was sent specifically to Metro by T-Mobile Premium Retailers, the report states that the same memo was sent to all stores that sell the devices. Given that the devices are not listed for sale on the carrier's website, it's likely that the recall extends to T-Mobile itself.

Customers were not informed of the recall and there is no indication that Revvl 7 Pro owners were contacted to inform them to return their devices. Given that the issues with these devices are severe enough to require a stock-wide recall and cannot be resolved with a simple OTA update, it is imperative that carriers reach out to customers and provide them with additional information on next steps.


The first phase of returns will likely involve recovering all inventory to prevent potential customers from getting defective devices. Once all devices have been returned (August 14th), T-Mobile will likely start sending out notifications to buyers.

If you've already purchased a Revvl 7 Pro and are experiencing issues (or even if you haven't), it's wise to contact T-Mobile directly to inquire about the situation.

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