How to reset your router without the Xfinity app

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Even if you have the best router, you may face network issues from time to time. Most issues can be easily fixed by simply rebooting your router. If you have an Xfinity modem, you can reset it without using the app. In this tutorial, we will show you how to reboot your Xfinity router manually and from the website.



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Why you need to reboot your router

Restarting your router or performing a soft reset may clear memory and resolve issues with your network hardware, Wi-Fi connection, or Internet speed. Before doing so, try using Xfinity Assistant or the Xfinity app to troubleshoot your connection issues. If your Internet connection is unstable and web pages won't load, or your home Wi-Fi isn't working as expected, try restarting your Xfinity Gateway. If that doesn't resolve the issue, schedule an appointment with an Xfinity technician.

How to Reboot an Xfinity Router Remotely

  1. Open the Xfinity website in your browser.
  2. Sign in to your account using your Xfinity ID and password.
  3. Go to device section.
  4. choice Restart your modem.
    A screenshot showing the modem restart option on the Xfinity website.

    Source: Xfinity


It may take up to 12 minutes for your Xfinity router to finish rebooting. Your home internet will be offline until the reboot process is complete.

How to Manually Restart Your Xfinity Router

After signing in to your Xfinity account,[デバイス]If you don't see a reboot option under, you can reboot your router manually.

  1. Unplug the router's power cable.
  2. Please wait a moment.
  3. Plug in the power cable.

What happens when you reboot your Xfinity router?

The reboot process may take up to 12 minutes to complete. During the reboot, your home Wi-Fi network will be unavailable, which means Xfinity Home users will not be able to access their cameras, alarms, smart lights, or other connected home automation devices. Xfinity Voice users will not be able to make or receive calls from their home phone until the gateway has rebooted.

How to Reset Your Xfinity Router

A white Xfinity modem sits on a wooden surface next to a smartphone showing a blue screen. "X" logo.

Source: Xfinity


You can reset your router back to its default settings. Use a toothpick, paper clip, or any other thin, pointed object to press and hold the reset button for 20 to 30 seconds. The reset button is on the back of your router. When the lights on your router start flashing, release the reset button. If your model doesn't have a reset button, press and hold the WPS button on the back of your Wi-Fi router for 30 seconds.

A factory reset, also known as a hard reset, deletes your network name, Wi-Fi password, and other configuration details. You'll need to reconfigure your router after the reset.

If you don't see a reset button, reset your router through your web browser. Make sure your computer or phone is connected to your Xfinity Wi-Fi. You'll also need your router's IP address. Here's how to find the IP address on a Windows computer:


  1. type command Type it into the search bar.
  2. choice Command Prompt.
  3. type ipconfig.
  4. The router's IP address is Default Gateway.

Here's how to reset your router:

  1. Open any browser on your device.
  2. Enter the IP address of your router into your browser's search bar.
  3. The login portal will be displayed.
  4. Please enter your login information. Administrator As username password If you haven't changed it, use it as your password.
  5. Go to troubleshooting.
  6. click Reset/Restore the Gateway.
  7. choice Reset to factory defaults.

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Get your home internet up and running in no time

Restarting your Xfinity router can solve common connection issues on your home network. However, sometimes restarting your router doesn't fix issues like a flashing orange light. If that's the case, follow some troubleshooting steps to resolve the issue. If the issue persists, contact Xfinity customer support.


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